نوع مقاله : مقاله پژوهشی
موضوعات
عنوان مقاله English
نویسندگان English
In today's world, intercultural communication plays a fundamental role in interactions, but cultural differences become the basis for conflict, and their effective management is essential. The Quranic story of Solomon (AS) and the Queen of Sheba is a prominent example of intercultural conflict management in intercultural communication. This study aims to present a model of intercultural communication in a conflict situation based on the content analysis of this Quranic story to provide a desirable model for this type of contemporary communication. The research method is qualitative and based on the content analysis of verses 20 to 43 of Surah An-Naml of the Holy Quran and related commentaries. To extract and code the themes and ensure accuracy, a six-step content analysis method was used and the content network analysis tool was used. The findings show that this story provides a comprehensive model of intercultural communication competence (ICC) in an intercultural conflict situation. This model is organized into three main axes: "Intercultural Conflict Management" (accurate identification of the source of conflicts in the governance system, belief and power, and the importance of constructive dialogue and intelligent diplomacy with intelligent avoidance of violence), "Intercultural Communication Strategies" (intelligent observation, formal diplomatic communications, coercive diplomacy, and scientific and technological diplomacy) that reflect flexibility, openness, stability, intercultural sensitivity, bargaining power, and bilateral relations and are consistent with the main structures of ICC, and "Cultural Change Process" including stages (facing a new situation, consultation and reflection, situation assessment, and confrontation and attitude change) that embody the three cognitive, emotional, and behavioral dimensions of ICC. The main result of the research is to present an integrated model of intercultural communication in an intercultural conflict situation, which requires a combination of soft and hard power along with a deep understanding of the cultural background of the other party.
کلیدواژهها English